Introduction

Superace88 operates an online platform offering casino, live casino and related services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our services. By using our platform, you acknowledge and consent to the data practices described herein. We may update this policy from time to time; the latest version will be posted on our site with the effective date.

Scope and Definitions

In this policy, personal data means information relating to an identified or identifiable individual. "We" or "Superace88" refers to the operator of the platform and its service providers acting on our behalf. This policy applies to information collected through our website, apps and related services you use to access Superace88.

Information We Collect

We collect information to provide and improve services. The categories include:

  • Personal information you provide: name, postal address, email, date of birth, payment details, account credentials, and any other information you actively supply during registration or use of our services. You must provide accurate information and are responsible for maintaining current details.
  • Visitor information: data collected automatically when you visit our site, including IP address, device identifiers, browser type, and browsing activity. We may use cookies and similar technologies to analyze usage and improve our services.
  • Financial information: payment details used to process transactions, verify identity, and comply with financial regulations.
  • Communications records: messages with customer support or other communications related to your account or activity on the platform.

How We Use Your Information

We use the information to:

  • Provide and administer services, authenticate identity, and process transactions.
  • Maintain and improve functionality, security, and user experience.
  • Communicate about account status, service updates, and support.
  • Provide newsletters and marketing communications where you have opted in or where permitted by law; you may withdraw consent at any time.
  • Perform data analysis, risk assessment, and fraud prevention.

Legal Bases for Processing

We process personal data on the following bases:

  • Performance of a contract: processing necessary to provide our services and fulfil our terms of use.
  • Consent: where you have explicitly consented to processing, including marketing communications.
  • Legal or regulatory obligations: processing required to comply with applicable laws and regulatory obligations.
  • Legitimate interests: processing necessary for our legitimate business interests, such as security, integrity, and service improvement, provided such interests do not override your rights.

Disclosure and Sharing

We may disclose personal information as described below:

  • Service providers and business partners who perform services for us or on our behalf (for example, payment processors, hosting, customer support, and risk management).
  • Affiliates and group entities as necessary to operate the platform.
  • Regulators, law enforcement, or other authorities when required by law or to protect our rights or the safety of users.
  • We may transfer information in connection with a corporate transaction, such as a reorganization or sale of assets, subject to appropriate safeguards.

Data Security

We implement technical and organizational measures to protect your data, including access controls, encryption at rest and in transit where feasible, and regular security assessments. You should also protect your account credentials and report suspicious activity. While we deploy reasonable safeguards, no system is completely secure and you acknowledge the risk inherent to transmitting information over the internet.

Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, enforce our agreements, and resolve disputes. Specifically, account data is kept for the duration of your relationship with Superace88 and may be maintained for a period thereafter to meet regulatory, auditing, and safety requirements. We will securely delete or anonymize data when retention is no longer required.

Your Rights

You have rights under applicable data protection laws, including:

  • Access to your personal data and obtain a copy upon request. Requests may incur a reasonable administrative fee where permitted by law.
  • Rectification of inaccurate or incomplete data.
  • Erasure of personal data or restriction of processing where permitted by law.
  • Right to object to processing and to withdraw consent where processing is based on consent.
  • Right to data portability where applicable to transfer data to another controller.
  • Right to obtain explanations for decisions made solely by automated processing where applicable.

To exercise these rights, contact our privacy team at privacy@superace88. We may require verification of your identity and sufficient information to locate your data. We may deny requests subject to lawful exceptions.

Cookies and Tracking Technologies

We use cookies and similar technologies to identify you, remember preferences, analyze usage, and tailor content. You can manage cookie settings in your browser or through our consent management tools where available. Some essential cookies are necessary for site operation and cannot be disabled. You may disable non-essential cookies, but doing so may affect functionality.

Marketing Communications and Opt-Out

We may send marketing communications to you if you have opt-in or if allowed by law. You may withdraw consent or opt out at any time by following the unsubscribe instructions in the message or by contacting privacy@superace88.

Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will delete it and take steps to prevent future collection.

Monitoring and Responsible Gaming

In compliance with responsible gaming obligations, we may monitor gambling activity, deposits, and communications to detect potential problem behavior, prevent fraud, and ensure policy compliance. Monitoring may include automated analysis of patterns and signposting of risk indicators. Data used for these purposes is limited to what is necessary for risk assessment and is stored in accordance with regulatory requirements.

International Transfers

Your information may be transferred to and processed in jurisdictions outside your country. In such cases we implement safeguards to protect your data, including contractual mechanisms and guaranteeing a level of protection equivalent to that provided in your jurisdiction where required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our site and indicate the effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact the Superace88 privacy team at privacy@superace88 or through our official support channels.